Good reads: Rethinking On-Call

Let us talk about one of the most-hated aspect of the engineering experience: the on-call experience.

1. How to Write Good Runbooks: This article emphasizes the importance of well-crafted runbooks in incident management. It offers practical advice on making runbooks actionable, reducing the stress and uncertainty that often accompany on-call situations.
2. Navigating On-Call Compensation in the Tech Industry in 2023: Discusses the evolving landscape of on-call compensation, providing insights into how fair and motivating compensation practices are essential for maintaining team morale and performance.
3. Incident Metrics Tell You Nothing About Reliability by Dan Slimmon: Dan assesses (critically) the effectiveness of using incident metrics to gauge system reliability, proposing a more nuanced approach to understanding what these metrics truly indicate about our systems.
4. Oncall and Sustainable Software Development: This piece links effective on-call practices with sustainable software development, suggesting ways to align on-call duties with a broader commitment to developer health and software quality.
5. Project Star: Streamlining Our On-Call Process: A case study from LinkedIn detailing how they refined their on-call process to boost developer satisfaction and productivity, providing a practical example of successful on-call management.